WePlanr Interview with For the Love of Stationery Founder Vivian Yeung

FAQ

1, Do you ship internationally?
Yes most definitely, we have helped brides all over the world. Tell us where you are & we will make it work!
If for some reason you are concerned about shipping or just want to print the cards yourself, we also offer custom design service. In that way, you can still have your wedding stationery personally designed by us.

2, What cards do you print on?
Your cards will be beautifully printed on 350gsm matte finish card stock.
If you are looking for something with a more luxury feel, you can request for the 600gsm Mohawk superfine card stock.

3, Do my cards come with envelopes?
We have the option of “cards + envelopes” which you can see in all our info packs. You can pick between our most popular Classic White or Rustic Kraft envelopes.
Specialty or other coloured envelopes are also available upon request.

4, Do I need to pay in full to get started?
Not at all, you will only need to pay a deposit of 50% to get started with your cards.

5, What are your payment methods?
We accept Bank deposit, Paypal, Visa and Master cards (2% surcharge).

6, How many design changes can I make?
You have up to 3 free revisions. It will be $75/hour after that should you require any additional changes.
Be sure to go through your design proof with your partner before sending us the new changes.

7, Can I see what my card looks like before you start printing?
Of course! We will never print your cards until you are 100% happy with the design (i.e. you’ve given us the OK TO PRINT).
Once we’ve received your deposit, you can expect your first design proof within 48 business hours.

8, How long will my cards take?
You will receive your first design proof within 48 hours & it depends how well we communicate with each other,
we can finalise your design from between a day to a week. After you’ve given us the OK TO PRINT, please allow up to 7-10 business days for the printing process to be done & your cards will be dispatched within 24-48 hours.

You should expect 3-5 business days (local) & 7-14 business days (international) for your order to arrive. Express shipping is available upon request. Note that delivery times can vary with different customs.