Vivian Yeung For the Love of Stationery WePlanr Wedding Directory

FAQ

1, Do you ship internationally?
Yes most definitely, I’ve helped brides all over the world. Tell me where you are and we will make it work!
If for some reason you are concerned about shipping or just want to print the cards yourself, I also offer custom design service. In that way, you can still have your wedding stationery personally designed by me.

2, What cards do you print on?
Your cards will be beautifully printed on 350gsm matte finish card stock. If you are looking for something with a more luxury feel, you can request for the 350gsm velvet finish card stock. (Brides absolutely LOVE this luxury option and say that they’ve never seen anything like it.)

3, Do my cards come with envelopes?
I’ve got the option of “cards + envelopes” which you can see in all my info packs. You can pick between my most popular Classic White or Rustic Kraft envelopes.
Specialty or other coloured envelopes are also available upon request.

4, Do I need to pay in full to get started?
Not at all, you will only need to pay a deposit of 50% to get started with your gorgeous photo cards.

5, What are your payment methods?
I accept Bank deposit, Paypal, Visa and Master cards (2% surcharge).

6, How many design changes can I make?
You have up to 3 free revisions. It will be $75/hour after that should you require any additional changes. Be sure to go through your design proof with your partner before sending me the new changes.

7, Can I see what my card looks like before you start printing?
Of course! I will never print your cards until you are 100% happy with the design (i.e. you’ve given me the OK TO PRINT to move forward).
Once I’ve received your deposit, you can expect your first design proof within 48 business hours.

8, How long will my cards take?
You will receive your first design proof within 48 hours and it depends how well we communicate with each other, we can finalise your design from between a day to a week. Turnaround time may vary during any public holiday season.

After you’ve given me the OK TO PRINT, please allow up to 7-10 business days for the printing process to be done and your cards will be dispatched within 24-48 hours.

You should expect 3-5 business days (local) and 7-14 business days (international) for your order to arrive. Express shipping is available upon request. Note that delivery times may vary with different customs.